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Return & Refund policy


We want you to absolutely love your purchase! If something doesn't feel quite right, we're here to help make it perfect.

Easy Returns 

You have a full 30 days from delivery to return items for any reason. We gladly accept returns of both faulty and non-faulty products, and exchanges are always encouraged.

How to Return 

Step 1: Reach out to us first at support@ardor-sydney.com
Step 2: Share your order number and let us know why you're returning
Step 3: We'll provide you with a return address and clear instructions
Step 4: Securely pack your item with original packaging and tags, then send it to our return address

Please contact us before sending anything back — this helps us handle your return more efficiently!

Return Shipping Costs & Address 

For voluntary returns (e.g. wrong size, changed mind), you are responsible for return shipping costs, which are typically AUD $8–12 via standard post.

For defective or incorrect items, we will provide a free return label and cover all return shipping costs.

Return Address: 
Ardor-Sydney Returns 
De Nieuwe Erven 3
5431 NV Cuijk
The Netherlands

Processing time: 5–7 business days

What We Accept for Returns 

We welcome returns when items are:

  • Unworn, unused, and in pristine condition
  • Returned with all original tags and packaging intact
  • Returned within 30 days of delivery

Free Returns for Faulty Items 

If we've sent you something defective or incorrect:

  • You'll get a free return label
  • We'll refund the complete product cost plus your original shipping

Refunds & Processing

  • Refunds are handled within 7 business days once we receive your return
  • Refunds go back to your original payment method
  • Store credit or exchanges are also available options

Exchanges 

Need a different size or colour? Simply contact us at support@ardor-sydney.com — we're here to assist!

Faulty Items & Quality Issues

  • Contact us right away — we'll sort it out
  • Covered within 30 days of delivery
  • We handle all return costs for defective or incorrect items
  • Quick resolution — your happiness is our top priority

Key Points to Remember

  • The 30-day return window begins from your delivery date, not order date
  • Always get in touch before returning anything
  • Refused deliveries: Return shipping costs remain your responsibility

What Cannot Be Returned

  • Items returned after 30 days (though contact us — we might still help!)
  • Items that are used, worn, or damaged
  • Items missing original labels or packaging

Contact us

If you still have any questions, do not hesitate to contact us through the following information:

Company name : M Online Community
Company Address : De Nieuwe Erven 3, 5431 NV Cuijk, Netherlands
E-mail: support@ardor-sydney.com
Phone number: +34607338092

Company number : 86513931
VAT number: NL004258072B88