Frequently Asked Questions
Shipping and Tracking
How long does shipping take?
After placing your order, it will take 1–3 business days (monday-friday) to process. After processing, shipping typically takes 6–9 business days (monday-friday). Therefore, the total shipping time (including processing time of 1-3 working days) is between 7-12 businessdays (monday-friday).
Can I change my shipping address or cancel my order after placing it?
Orders can only be edited or cancelled within if they have not been processed yet. If you only placed your order a few hours ago, we might still be able to help you. We urge you to contact us as soon as possible: support@ardor-sydney.com In your email make sure to include: the reason for your change or cancellation, your full name, your order number.
What should I do if my product arrives damaged?
If your item arrives damaged, notify us immediately. To begin a return: take clear photos of the damage, the packaging, and the shipping label, email us at support@ardor-sydney.com with your order number and photos and we will provide further instructions and arrange a replacement or refund.
Returns and Exchanges
What is your return policy?
You can return your order within 30 days, from the day of delivery
Who pays the return shipping costs?
The customer is responsible for the return shipping costs. These are not reimbursed.
Payment Methods
Which payment methods do you accept?
We currently accept the following payment methods: ShopPay, PayPal, Apple Pay, Visa, Maestro, Mastercard and American Express
Are my payment details secure?
All transactions are processed through a secure SSL connection, ensuring that your personal and payment details are fully protected. When you shop with us, you always enjoy the privilege of 100% secure payments.
Is VAT charged?
VAT is already included in the listed prices on our website. There are no additional VAT charges for purchases made through our store.
Customer Service
How can I contact your customer service team?
For questions or assistance:
Warehouse Location: Weteringweg 18, 2641 KM Pijnacker, The Netherlands
Email: support@ardor-sydney.com
Support: Contact us
Response time: Within 24 hours
Customer service contact hours
Monday - Friday: 09:00 - 17:00
Saturday & Sunday: 10:00 - 16:00
