Key Information:
  • Order cut-off time: 3 PM (GMT+11)
  • Order handling time: 1–3 business days
  • Order transit time: 6–9 business days
  • Shipping costs: Free shipping on all orders to Australia, regardless of order value.
  • Delivery timeframe: On average, customers receive their order within 5–12 business days, depending on processing and transit times.

We aim to deliver all products to your home 100% free of charge and without minimum order requirements. However, delivery times may take slightly longer than usual due to this complimentary service.

Processing Time

After placing your order, it will take 1–3 business days to process. This includes:

  • Confirming your order and payment
  • Conducting quality checks to ensure your items meet our standards
  • Preparing your order for shipment

Once processed, you will receive a confirmation email with your tracking number.

Shipping Time

After processing, shipping typically takes 6–9 business days.

We use trusted carriers to ensure a smooth delivery process. However, shipping times may vary depending on factors like carrier capacity, weather, or public holidays.

Therefore, the total shipping time (including processing time of 1-3 working days) is between 7-12 working days. The reason for this longer shipping time is that we ship our product directly from the manufacturing facility. This way we can ensure product quality and fulfil orders in a more sustainable way.

Shipping Updates

  • Tracking Information: You will receive your tracking number via email within 1–3 business days of placing your order.
  • Delivery Updates: Stay updated with the status of your order through tracking links sent via email. Please monitor your email for updates and check your spam/junk folder if you do not see them.
  • You can also track your order by visiting our tracking page.

Delayed Orders

During high-demand periods or due to external factors (e.g., weather or public holidays), orders may experience delays. If your order has not arrived within 12 business days, please contact our support team for assistance.

Damaged Orders

If your package arrives damaged:

  1. Take detailed photos of the damage, including the packaging and items.
  2. Contact our customer support team at support@ardor-sydney.com within 7 days of receiving your package.
  3. Include your order number and photos in your email for prompt resolution.

Contact Us

For questions or assistance:

  • Email: support@ardor-sydney.com
  • Support Hours: 7 days a week
  • Response time: Within 24 hours
  • Customer service contact hours
    Monday - Friday: 09:00 - 17:00
    Saturday & Sunday: 10:00 - 16:00

Company name: COMMERCEGROWTH LIMITED

Address: Unit 1603, 16/F, The L. Plaza,
367-375 Queen's Road Central,
Sheung Wan, Hong Kong

Business Registration No: 77555943