Key information
- Order cut off time: 3 PM
- Order handling time: 1-3 business days
- Order transit time: 3-5 business days
- Free shipping on all orders to Australia
We pay the shipping costs for every order. All our products are delivered 100% free to your home. There is also no minimum order quantity. Therefore, delivery time may take a little longer than you are normally used to!
Below you will find information about our delivery times.
PROCESSING TIME:
Once an order is placed, we require 1 - 3 business days to process it. This includes packing your order and quality checking to ensure the goods match the size and are not defective.
During the week it takes one working day, but if you order on Friday evening or during the weekend it may take a little longer.
SHIPPING TIME:
Once your order has been processed, it will be shipped. On average, shipping takes 3 - 5 business days.
We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or other concerns, please do not hesitate to contact our customer service team via support@ardor-sydney.com
Delayed orders
Orders may experience delays during times of high demand or busy shopping periods. If your order is delayed, please be patient and allow for up to 3 extra work days. If your order has not arrived after this time, please reach out to our customer support team at support@ardor-sydney.com.
Damaged orders
If your package arrives damaged, it is important to document the damage by taking detailed photos immediately. Afterward, contact our customer support team at support@ardor-sydney.com. Make sure to include your order number.
Contact us!
support@ardor-sydney.com
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Parent company Name
M Online Community
Address
De nieuwe erven 3
Unit 10893
Cuijk
Noord-Brabant
5431NV
Netherlands
Company Licence Number
86513931