FAQ

We fulfill orders within 1-3 working days. You will receive a confirmation email once your order is ready to be shipped.

Shipping typically takes 6-9 working days, depending on your location. Including the processing time, the total shipping time is 7-12 working days.
We ship directly from our manufacturing facility to ensure product quality and fulfill orders in a more sustainable way.

Our products are shipped directly from our manufacturing partners to reduce unnecessary warehouse handling and costs. This allows us to maintain high product quality while offering competitive prices.

Tracking numbers are sent via email within 1-3 days after your order is processed. Use your tracking number to check your shipment’s progress.

Shipping times are estimates and may vary due to factors like customs clearance or carrier delays. If your package is significantly delayed, please contact our support team for assistance.

If your order has not yet been processed, we can update your shipping address. Please email us as soon as possible. Once the order is shipped, we cannot make any changes.

Yes! We will email you updates about your order’s progress, including shipping confirmation and tracking information.
You can also track your order, click here for the tracking page

Your order number is included in the order confirmation email you received within 10 minutes after completing your purchase.

Order confirmation emails are sent immediately after your purchase. If you don’t see it in your inbox, please check your spam or junk folder. If you still can’t find it, contact our support team for assistance.

If your item arrives damaged, please email us immediately with a photo of the product and your order number. We’ll work with you to resolve the issue quickly.

First, check with neighbors or your building manager. If the package is still missing, contact the shipping carrier for assistance. If you’re unable to resolve the issue, contact our support team.

Colors may appear slightly different on our website due to variations in lighting and screen settings. We strive to ensure product images are as accurate as possible.

Use the size chart provided on each product page. To ensure accuracy, measure yourself and compare your measurements to the chart. If you’re between sizes, we recommend sizing up for a more comfortable fit.

To extend the life of your product:

• Washing: Follow the care instructions on the label of your item. Generally, we recommend washing on a gentle cycle with cold water.
• Drying: Air dry your items whenever possible to avoid fabric shrinkage or damage.
• Avoid: Avoid bleach, harsh detergents, and excessive heat from dryers or irons.

We offer a 30-day return window from the date you receive your item. To start a return, please contact our support team via email.

Yes, we offer exchanges! If you need to exchange an item for a different size or product, please contact our support team within 30 days of receiving your order. You will need to cover the return shipping cost for the original item. Once we receive it in its original condition, we’ll process the exchange.

Customers are responsible for the cost of return shipping. Please arrange the return with your preferred courier and ensure the package is securely packed.

Refunds are processed within 7 working days after we receive and inspect the returned item. Once processed, it can take an additional 7 working days for the refund to arrive in your bank account.

If your item doesn’t fit, you can return it within 30 days for a refund and place a new order for the correct size. For future purchases, refer to our size guide to ensure a perfect fit.

If your product arrives damaged or defective, please contact us immediately with photos and your order number. We’ll resolve the issue with a replacement or refund.

We accept:

• ShopPay
• PayPal
• Apple Pay
• Visa
• Maestro
• Mastercard
• American Express

Yes, all payments are SSL encrypted, ensuring your personal and payment details are protected.

No, VAT is already included in the listed prices on our website. There are no additional VAT charges for purchases made through our store.

Currently, we only ship within Australia.

We strive to maintain sustainable practices by shipping directly from our manufacturing facility to reduce excess handling and waste.

Our fulfillment centers are located near our manufacturing partners to ensure high product quality and efficient processing. These are located outside but near Australia.

At checkout, you’ll see a field to enter your discount code. Simply type in the code and click “Apply” to see the discount reflected in your total.