Shipping & Order Tracking
How long does it take to process my order?
- We fulfill orders within 1-3 working days. You will receive a confirmation email once your order is ready to be shipped.
When will I receive my tracking number?
- Tracking numbers are sent via email within 1-3 days after your order is processed. You can use this tracking number to check the status of your shipment.
How long does shipping take?
- Shipping typically takes 3-5 working days, depending on your location. All shipping is free!
Will I get updates about my order’s progress?
- Yes! We send email updates regularly to keep you informed about the status of your order until it arrives at your door.
Click here to track your order >>
What if my package is lost or stolen?
- We are not responsible for lost or stolen packages. Please contact the shipping carrier with your tracking information for assistance.
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Payments
What payment methods do you accept?
- We accept credit card payments (Visa, MasterCard, American Express), PayPal, Shop Pay, Apple Pay.
Is my payment information secure?
- Yes, all payments are SSL secured, meaning your personal and payment information is encrypted and protected.
Can I pay with multiple payment methods?
- At this time, we only accept one payment method per transaction. You can either pay with a credit card or PayPal, Shop Pay, Apple Pay.
When will my card be charged?
- Your card will be charged as soon as your order is confirmed.
Do you offer payment plans or installment options?
- Currently, we do not offer installment payment options.
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Returns & Refunds
What is your return policy?
- We offer a 30-day return window from the date you receive your item. Please contact our support team via email to initiate the return process.Who pays for return shipping?
- Customers are responsible for covering the return shipping costs. You will need to arrange the return and bring the package to your preferred shipping courier.
When will I receive my refund?
- Once we receive and inspect your returned item, we will process your refund within 7 working days. You will receive a confirmation email once the refund is processed.
What happens if my returned product is damaged?
- If we receive a damaged or used item, we will not be able to issue a refund. Please ensure your return is in its original condition.
Do you charge a restocking fee?
- No, we do not charge any restocking fees.
Can I exchange an item instead of returning it?
- At this time, we only offer refunds for returns. If you need a different size or product, we recommend returning the item for a refund and placing a new order.
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Customer Support
How can I contact customer support?
- Our support team is available 7 days a week via email. You can reach us at support@ardor-sydney.com
How long does it take to get a response from customer support?
- We strive to respond to all customer inquiries within 24-48 hours.
Do you offer phone support?
- Currently, we offer customer support exclusively via email.
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General
Where are your products shipped from?
- Our fulfillment centers are strategically located in a neighbouring foreign country to ensure high-quality products and reliable processing and shipping.Can I change or cancel my order after placing it?
- We aim to process orders quickly. If you need to change or cancel your order, please contact us as soon as possible via email. Once the order has been processed or shipped, we may not be able to make changes.
Do you ship internationally?
- At the moment, we only offer shipping within Australia.