When Shopping at Ardor Sydney

Welcome to Ardor Sydney! We’re thrilled to have you here and want your shopping experience to be as smooth and enjoyable as possible. To help you feel confident about your purchase, we’ve outlined everything you can expect from the moment you place an order to when your items arrive at your doorstep.

1. Order Processing & Confirmation

• What happens after I place my order?
  After completing your purchase, you’ll receive an order confirmation email right away. This email will include your order details and confirmation number—please save it for future reference.

• How long does it take to process my order?
  We work hard to prepare your order as quickly as possible. Processing typically takes 1–3 working days, after which your items are shipped.

• What if I don’t receive an order confirmation?
  If you haven’t received your order confirmation within a few minutes, please check your spam or junk folder. Still can’t find it? Contact us at support@ardor-sydney.com, and we’ll be happy to assist you.

2. Shipping & Delivery

• How long does shipping take?
  Once your order is processed, shipping typically takes 6–9 working days. In total, you can expect your order to arrive within 7–12 working days, including processing time.

• Why does shipping take longer than usual?
  To ensure the highest quality and keep our prices competitive, we ship your items directly from our manufacturing facility. This eliminates unnecessary handling and reduces costs, but it does mean slightly longer delivery times.

• Will I be able to track my order?
  Yes! Once your order is shipped, you’ll receive a tracking number via email within 1–3 days. You can use this to monitor your package’s progress and know exactly when to expect it.

• What if my package is delayed?
  Occasionally, external factors such as carrier delays or customs processing may extend delivery times. If your order is significantly delayed, please contact our support team for assistance.

3. Product Expectations

• Will the product match the images online?
  We strive to ensure that our product photos accurately reflect what you’ll receive. However, slight color variations may occur due to lighting or screen settings.

• What materials are the items made of?
  Most of our fashion items are made of either polyester or cotton. We source our manufacturers carefully to ensure high-quality materials.
  
  

• How do I choose the right size?
  Each product page includes a detailed size chart to help you find the perfect fit. We recommend measuring yourself and comparing your measurements to the chart. If you’re unsure, our support team is here to help!

• How can I ensure the product lasts a long time?
  Follow the care instructions included on the product label. As a general rule:

  • Wash on a gentle cycle with cold water.
  • Avoid bleach and harsh detergents.
  • Air dry to prevent shrinkage and maintain fabric quality.

4. Returns, Refunds & Exchanges

• What if I’m not satisfied with my purchase?
  We want you to love your items! If you’re not completely satisfied, you can return your item within 30 days of receiving it. Simply contact our support team to initiate the return process.

• Can I exchange an item?
  Yes, we offer exchanges for different sizes or products. To exchange an item, please reach out to our support team, and we’ll guide you through the process.

• How long do refunds take?
  Once we receive and inspect your returned item, refunds are processed within 7 working days. It may take an additional 7 working days for the refund to appear in your bank account, depending on your payment provider.

5. Customer Support

• What if I have questions or concerns?
  Our friendly support team is here to help! You can reach us at support@ardor-sydney.com, and we aim to respond to all inquiries within 24–48 hours.

• When is customer support available?
  Our support team is available:

  • Monday–Friday: 9:00 AM–5:00 PM (GMT+11)
  • Saturday–Sunday: 10:00 AM–4:00 PM (GMT+11)

6. Our Commitment to You

At Ardor Sydney, we’re dedicated to providing high-quality products and excellent customer service. Shopping online should be easy, transparent, and enjoyable. If you ever have a question or concern, we’re here to make it right.

Thank you for choosing Ardor Sydney—we can’t wait for you to enjoy your new items!